Claim Procedures:

• In case of personal accident, please consult medical doctors and retain all original medical bills, records, examination reports, hospital discharge notes, etc.
• In case of the followings, you should report to the local Police or concerned authorities, co-operate with them on investigations and obtain relevant reports:
  • Traffic Accident - Traffic Accident Report or the "Decision of Negligence & Settlement Recommendation" issued by the Police;
  • Theft & Burglary, Malicious Damage, Accidental Death, Murder, etc. - Police record and investigation report.

Basic Supporting Documents:

• Formal loss notice form:
  • Personal Accident Loss Notice (You can download here);
• Please refer to above loss notice for details