Claim Procedures:

• You should notify us immediately upon knowledge of the loss, followed by completing the Public Liability Loss Notice together with the supporting documents.
• Provide contact information of all involving parties and their role and relationship in the accident.
• If possible and permissible, take photos of the accident scene, damaged property or the injured party.
• In some circumstances, we may appoint one of our claims officers or an Independent Loss Adjuster to investigate into the loss. The adjuster's job is to advise you what to do immediately and what further information will be required.
• You are reminded that you should not voluntarily make any admission of liability or enter into any settlement or compromise of a claim without obtaining prior written consent from us.
• If a third party is responsible for causing the accident, please reserve your right to hold the third party liable for the loss.

Basic Supporting Documents:

• Formal loss notice form (You can download here);
• Relevant documents about the accident: photos, testimony of witness and report from third party
• ID information/ claim notice / claim list from claimant
• Documents supporting claim items /amount (e.g. Original medical record card, medical invoices, leave certificate; repair / replacement invoice etc)
• Writ of Summons, Court final Judgment or intercession writ (if applicable)
• Final agreement between the insured and the claimant
• Claim letter against the liable party and their reply (if applicable)
• Other necessary documents as related to the loss