Claim Procedures:
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In case of personal accident or sickness, please consult medical doctors and retain all original medical bills, records, examination reports, hospital discharge notes, etc.
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For direct billing services, please call our contact Medilink at its 24/7 toll free hotline at (+86)400-880-8820 for consulting.
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For emergency medical attention, emergency medical evacuation and repatriation, you could always contact AXA-Assistance at (86) 10 8468 5628.
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You can find detailed information in 'Claim Guide of AXA Smartcare Exclusive' handbook along with the policy issued. (You can download here);
Basic Supporting Documents:
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Formal loss notice form:
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Health Loss Notice (You can download here);
Please refer to above loss notice for details
Online Claims submission
You would like to make a claim at the 1st time after the accident? Online Claims submission service enables you to do that right now.
Click here to report a claim on Health & Accident Insurance.
