In case of personal accident or sickness, please consult medical doctors and retain all original medical bills, records, examination reports, hospital discharge notes, etc.
For direct billing services, please call our contact Medilink at its 24/7 toll free hotline at (+86)400-880-8820 for consulting.
For emergency medical attention, emergency medical evacuation and repatriation, you could always contact AXA-Assistance at (86) 10 8468 5628.
You can find detailed information in 'Claim Guide of AXA Smartcare Exclusive' handbook along with the policy issued. (You can download here);
Basic Supporting Documents:
Formal loss notice form:
Health Loss Notice (You can download here);
Please refer to above loss notice for details
Online Claims submission
You would like to make a claim at the 1st time after the accident? Online Claims submission service enables you to do that right now.
Click here to report a claim on Health & Accident Insurance.