Claim Procedures:

• When an accident occurs, the Insured shall take all reasonable measures to safeguard the insured vehicle from further loss or damage.
• Report to the nearest Traffic Administrative Department (Traffic Police) immediately. In case of non-road traffic accident ( e.g. parking lot, neighborhood, dormitory area, country road, etc.), the Insured shall immediately report to the government office without destructing the scene. Report the accident to us in 48 hours (hotline: 400 881 8158), we may appoint one of their adjusters or an independent investigator or appraiser to investigate into the cause of loss and assess liability and quantum of the loss.
• The appointed investigators will conduct physical inspection to the damaged vehicle(s)/property, and will investigate death, bodily injury, and other circumstances where applicable.
• Once the accident handling by the Traffic Police is finalized, the Insured will have to submit us the necessary supporting documents.

Basic Supporting Documents:

• Motor Insurance Loss Notice (You can download here) with company chop or name chop;
• Original Motor Insurance Policy
• Proof of Accident, Decision of Negligence, Settlement Recommendation / Mediation Agreement
• Copies of Vehicle Registration License, the user's Driving License and identity cards
• Estimated loss list of the insured vehicle, third party vehicle and property
• Relative expenses bill: repair list, repair/replacement invoices, receipts for salvage expenses, proof of financial loss, etc.
• In case of personal injury or death, claimant shall provide documents and receipts in connection with medical expenses, travel expenses and lodging fee incurred, attending doctor's diagnosis, discharge abstract, disability assessment, death certificate, etc. Dependents have to provide proof of dependency, relationship to the injured/deceased and residence proof (certified true copies of the proofs are acceptable in lieu of the originals if the same were handed to the Police)
• Documentary proof showing duration of interruption of work and nursing attendance and loss of income as a result of the accident
• In case of fire damage to the insured vehicle, obtain the Fire Brigade's investigation report
• In case of total theft or robbery of insured vehicle, obtain Police Report, original purchase invoice, motor vehicle acquisition tax certificate, Vehicle Registration Cancellation form, copies of insured's business registration document or identity card, a whole set of the original and spare keys, Vehicle Registration Document, parking lot ticket and receipt, etc
• Original accident photos
• Other necessary documents as related to the loss