Frequently Asked Questions - General
Here is a list of Frequently Asked Questions (FAQ) and answers which may be of use to you. We also provide an FAQ under each of our products. If you have any other questions for us or need any further clarification, please do call our Customer Service hotline at +8621 6156 3500 or email us at customer.service@axa-ins.com.cn.
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Question: |
How can I purchase Insurance? |
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Answer: |
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Contact our sales department and select proper products according to your situation. Tel: (86)-21- 6156 3500
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Complete corresponding proposal form; We will arrange site-survey if necessary;
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The formal quotation will be send to you when the necessary information is complete;
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The formal policy and premium announcement will deliver to you after receiving your approval of our quotation form;
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You have to pay for the premium under conventional period, and then we will deliver the formal invoice to you.
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Question: |
How can I make a claim |
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Answer: |
Please refer to our section of "Reporting a Claim" on the web, or contact us directly.
24 hour Hotlines:
Motor: .......400 881 8158
Non-Motor: (86)-21- 6156 3500 (Office hour)
.................(86) 1360 167 8677 (non-office hour)
.................Fax: (86)-21- 6882 4600 |
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Question: |
How can I make complain or provide suggestion? |
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Answer: |
Welcome to contact our complain officer for any suggestions or complains .
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Question: |
How should I pay for the premium? |
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Answer: |
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You may pay by small amount cash (please notice us in advance for invoice);
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You can save cash into our bank account directly;
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You may pay by bank remittance;
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Please notify the policy number on the payment voucher in order to get invoice.
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The contact person of our finance department:
Mr. Sam Ma
Tel: (86)-21- 6156 3583
Fax: (86)-21- 6882 4600
Email: sam.ma@axa-ins.com.cn
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