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Contact Us

Winterthur
Insurance (Asia) Ltd.
Shanghai Branch

Customer Service
Tel: (86)-21-6882 3351
Fax: (86)-21-6882 4600
Email Us
Address:
Room 2405-2409, North Tower
528 Pudong South Road,
Shanghai P.R. China
Code: 200120

 
| Reporting a Claim | Home Multicover Insurance
 
Home Multicover Insurance
 

Applicable Policies:
 HM Home Multicover Insurance

Claim Procedures:
  • Inform us by telephone immediately, (021-68823351-173) and submit formal loss notice form by fax in a proper time. (021-68823425),
    E-mail: Jessie.li@axa-ins.com.cn
  • Take photos

  • Help us (or the loss adjusters) conduct the site survey (if applicable) or visit the injured and related hospital.
  • Provide necessary supporting documents to us.

 
Basic Supporting Documents:
  • Formal loss notice form (You can download here);

  • Relative Photos

  • The claim notice from the injured or damaged third party, including the claim item list.

  • If the casualty is maimed, please provide relative rating certification.

  • Relative invoices or medical certifications

 
 
 
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